Refund policy

Returns and exchanges

As our products are handmade with care, we unfortunately cannot accept returns or exchanges. Each item is uniquely crafted, and due to its personalised nature, we are unable to process returns or exchanges. Please review your order carefully before purchase to ensure it meets your needs.

If you have any concerns about your order, please contact us at purl.and.pompom@gmail.com, and we'll do our best to assist you.

Thank you for your understanding!

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.